Customer Service
Frequently Asked Questions
Does Emile Henry warranty their products?
Emile Henry offers a ten (10) year limited warranty for manufacturer's defects. We will replace any item with the same or similar item, if the item fails during use. Warranty not effective for commercial use.
Can I put my Emile Henry products in the dishwasher?
All Emile Henry products are dishwasher-safe.
Can Emile Henry products go in freezer?
All Emile Henry products can go in the freezer, and can go directly from the freezer to the hot oven, without a warm-up period on the counter.
What raw materials are used in the manufacturing of Emile Henry products?
Emile Henry products are manufactured from Burgundy clay and other natural non-clay products. All of the raw materials are food-safe and meet the most stringent food-use regulations, including CA Prop 65.
What is the procedure for returning product that needs to claimed under the Emile Henry Warranty?
Please either call 302 326 4800, or send an e-mail to "consumer relations" at [email protected], and you will receive shipping instructions and the procedure for returning items that require replacement.
Can I use Emile Henry products on top of the stove?
Emile Henry Flame products, (marked with a flame symbol on the bottom of each piece) can be used on gas, electric and halogen stove-tops, and on induction stove-tops with an induction disk. (Except the Pizza Stone and Baking/Grilling stone as we do not recommend using on the stove top) All other Emile Henry HR products cannot be used over a direct stove-top heat source.
Can I order items that are available in France and not the USA?
Emile Henry USA does not special order products that are available outside the USA.
What are Emile Henry Flame-Top products?
All Flame-Top products can be safely used on top of the stove, without fear of breakage or cracking. (Except the Pizza Stone and Baking/Grilling stone as we do not recommend using on the stove top). They can also be used in the microwave, under the broiler and they go into the dishwasher. See Use & Care
Register Your Product
Register your Emile Henry products to enroll in our guarantee program.
We Want To Hear From You!
For questions about this website, our products, or other topics related to Emile Henry, please contact our Consumer Services department by emailing [email protected], calling 302-326-4800 or complete the form below. If you are inquiring about an order, please include your order number, ship to name, and address in your inquiry. Please allow 7-10 days for us to respond to your inquiry.We are unable to add to or make changes to an order once it has been processed.
Hours of operation are Monday - Friday, 8:30 a.m. to 5 p.m. EST (excluding national holidays). Need immediate assistance? The information you need may be available in our FAQs.
For press inquiries, contact Susan Jardina: [email protected]
